During open enrollment period for health insurance, Security Health Plan faced the challenge of meeting high customer service call volumes, managing a heavier load of data, and managing platforms their customer service agents (CSAs) use.
Gilson, a life science company best known for its PIPETMAN pipettes, manufactures and sells lab accessories and lab tech software. They teamed up with Penrod previously to implement their Salesforce CPQ, and we continued our partnership to build their customer community.
You are invited to join Penrod and Salesforce as we demonstrate a Partner Community Penrod has built to showcase CPQ (Configure, Price, Quote) as part of the Quote to Card experience.
The Quote to Card demonstration utilizes Salesforce CPQ to quote and sell insurance plans within the payer space. Leverage Salesforce and CPQ in a multi-channel approach to rating and quoting.
In this webinar, we discuss how to leverage Health Cloud to deliver a personalized patient journey. We also learn about efficiently managing and prioritizing patients based on needs, and offering a 360 degree view of all patients to provide better patient care.
Gilson had used the Salesforce platform in its United States organization for 10 years with great results. To improve efficiency throughout all their organizations, they sought to deploy it globally. Their goal was to upgrade and improve their quoting process through an integrated automation platform.
Curexa is a specialty pharmacy with a vast network and they serve patients throughout the country. They have strong focus on patients dealing with chronic illnesses, such as Crohn’s disease, ulcerative colitis, hepatitis C, HIV, psoriatic arthritis, and psoriasis. Managing these illnesses often requires a network of physicians, insurers, account managers, educators, and other healthcare professionals.