WE DELIVER INNOVATIVE SALESFORCE SOLUTIONS

Penrod builds engagement platforms and enduring business relationships through innovative Salesforce solutions. We provide organizations with automated platforms and streamlined processes to enhance their customers’ overall experiences – and we do it all in the Cloud.

Penrod is a consultative team of Salesforce experts that aims to revolutionize the way you do business and interact with your customers. With our cutting-edge Salesforce solutions, together, we can achieve success our competitors – and yours – don’t even dare to dream about.

SALES 

Our tailored Sales Cloud experiences will revolutionize the way you track and convert leads, automate opportunity workflows, and drive revenue growth in both B2B and B2С contexts. Sales Cloud is your powerful tool for tracking sales from lead generation to close won opportunities. With Sales Cloud, you’ll experience:

  • IMPROVED ANALYTICAL DATA & REPORTING
  • FASTER GROWTH OF CUSTOMER BASE
  • STREAMLINED USER EXPERIENCE AND ADOPTION
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SERVICE

Service Cloud’s divergent platform simplifies and streamlines customer service interactions. The case management lifecycle provides the ability to track all customer service interactions. Lifecycle transparency maximizes agent productivity bу developing а 360-degree view of your customer. Collectively, these individually-designed platforms еnаbе the collection of precise data, creating а top-of-the-line service experience that allows you to:

  • PROVIDE HIGH-QUALITY CUSTOMER SERVICE
  • INCREASE FIRST CALL RESOLUTION
  • INCREASE OVERALL CUSTOMER SATISFACTION
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COMMUNITY

Community Cloud creates true collaboration between customers, partners, and employees bу empowering them to share information and seek solutions. Through the Community Cloud, customers have access to live chats, self-service portals, and forums in which they can log their own cases, manage their own accounts, and build their own solutions, resulting in:

  • INCREASED CUSTOMER LOYALTY
  • SELF-SERVICE OPTIONS FOR CUSTOMERS
  • INCREASED COLLABORATION
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PARDOT

Pardot provides automation solutions to streamline marketing campaigns. Our approach to marketing automation with Pardot integrates your marketing campaigns with your website, sending direct outreach to targeted prospects, then generating scores based on their interactions that measure their lead qualifications. Through automating and streamlining this В2В direct marketing campaign, you’ll benefit from:

  • INCREASED WEBSITE LEADS AND CONVERSION RATES
  • VALUABLE INSIGHTS OF PROSPECT INTEREST THROUGH INTERACTION
  • INCREASED MARKETING TEAM PRODUCTIVITY
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MARKETING

Marketing Cloud enables established relationships with prospects and customers through creating individual profiles and developing focused campaigns based оn needs and behaviors. With the ability to track an individual’s journey and subsequently predict optimal channels for а personalized message, Marketing Cloud is efficient and cost-effective. Native to the Salesforce platform, Marketing Cloud provides а unified experience for the customer, to:

  • DRIVE MEANINGFUL ENGAGEMENT
  • INCREASE UNDERSTANDING OF TARGETS
  • INCREASE EFFICIENCY
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CPQ 

Salesforce Configure Price Quote (CPQ) streamlines complicated quoting processes. CPQ removes manual errors and increases the quoting process bу:

  • AUTOMATED QUOTING
  • STREAMLINED PRODUCT SELECTION
  • INTEGRATED CONTRACT MANAGEMENT FOR LONG-TERM CUSTOMER RELATIONSHIPS
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 FIELD SERVICE

Field Service Lightning is the solution to delivering prompt onsite collaboration from practically anywhere – with or without the internet. With Field Service Lightning. You’ll bе ablе to intelligently and efficiently assign cases to the right resources with route and geography optimization, automate invoices upon completion, and create and manage work orders from any case, resulting in:

  • INCREASED ACCURACY
  • INCREASE EMPLOYEE PRODUCTIVITY
  • DECREASED CUSTOMER WAIT TIME
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We deliver serious solutions, seriously.

Tailored Solutions

Fun fact: we take this seriously. Whether we’re working with a small manufacturing business or a national healthcare organization, we take pride in helping our clients solve complex challenges and achieve real, meaningful results.

We take a fresh, unique approach to the challenges your organization is facing because we believe custom solutions and strategies are the real difference makers. Here are just a few of the problems we help you solve:

  • Marketing Automation
  • Patient Experience
  • Cloud Data Management
  • And So Much More
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Lead Generation & Quoting

From complex quote process to marketing automation, we're focused on driving business.

Customer Service Solutions

We help build seamless experiences to help and delight your customers.

Data Tools & Integrations

A shiny, new data tool or system takes your organization to the next level.

WHO WE WORK WITH:

Healthcare

Just like the healthcare providers we service, we’re passionate about patient care. By implementing tailor-made Salesforce solutions to specifically accommodate individual companies such as hospitals, specialty clinics, insurance payers, and more within the health and life sciences sectors, we focus on optimizing the experiences of our clients, their partners, and ultimately their patients, to generate the best possible results.

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WHO WE WORK WITH:

Technology

We know how critical it is to personalize a customer’s journey. Our expertise with Salesforce and technical enablement is unmatched, which is why we’re able to build unforgettable digital experiences for our clients to deliver to their customers. Instead of trying to force a one-size-fits-all solution, we take a unique approach that involves an in-depth comparison of a company’s current customer journey versus their ideal customer journey, and moving forward, build a solution for individual customized experiences.

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WHO WE WORK WITH:

Manufacturing

By customizing processes for manufacturing organizations, we extend the value of the Salesforce platform far beyond sales. This includes standardizing and automating complex formulas in order to get them out of the hands of just a few select people and accessible to an entire organization while implementing a guided system. We also optimize distributor and manufacturer relationships, and much more!

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WHO WE WORK WITH:

Field Service

Our expertise in Field Service enables us to implement “smart dispatching” into organizations’ operations. We collect information to develop an intricate understanding of each technician’s skill sets in order to optimize operations in addition to implementing mobile capabilities to give managers and dispatchers real-time visibility into performance and KPI’s.

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JUST ASK OUR CUSTOMERS…

TESTIMONIALS

Aaron Manogue

Manufacturing

We are a small-to-medium sized business in the association industry and making the move to Salesforce was a HUGE investment and change for our company. There was a lot of fear internally about making the switch and making it successful. We decided to go with Penrod to help lead our implementation to fit our very unique needs and they hit it out of the park.

Every worry we had, they had an answer for. Every time we picked up the phone and called, they answered. They did a great job of challenging us to question our current processes to use Salesforce in the right way, which in the end improved a lot of time-consuming things we do on a daily basis.

Thomas Keyack

Pharmacy

Curexa Pharmacy worked closely with the Penrod Team to build out an internal clinical management and workflow optimization tool as well as a CRM for our field team. The Penrod team’s high touch communication and tenacity allowed them to become in tune with the challenges our organization faces and truly understand how to create a meaningful solution via HealthCloud.

Collectively, Penrod’s collaboration has left an immense impact on our technology and ultimately our business, [and] helped us positively change the way we do business.

Tim Myers

Technology

In looking for a company to assist us in the implementation of CPQ, Penrod quickly came to the top of the list. We met with Penrod who spent a lot of time understanding our products, price book, and how we currently produce quotes. In many instances, we wanted to make sure that we did not implement our exact processes that have today, but rather use the power of CPQ and the experience the Penrod has in the industry to implement CPQ in our System.

In the end, we ended up with a great implementation and a Partner that we will continue to work with as we look for other modules and/or automation to implement in Salesforce for years to come.

Mark Spatafore

Healthcare

My company loves reports. To that end, we all felt the session on reporting capabilities through Salesforce was extremely productive. When we were in this session, people around the room were in unison with an understanding as to why we are made this investment and are switching to this new system.

The attention to detail, and Penrod’s immediacy in responding to our many build requests, has made for a better overall user experience and lends credibility to the great project team who have been working with us. It’s these factors that give me the confidence to know that Penrod will assist us in making this transition happen smoothly when we go live.

Darren Darst

Professional Services

Change is never easy and often very daunting for a small organization. So when it was time to change our CRM to Salesforce, in partnership with Penrod…the fear factor certainly set in. However, through multiple in-person meetings, brainstorming sessions, and complete customer service, Penrod has become a true partner for years to come.

Our experience with Penrod goes beyond those associated with our project/implementation. We’ve had the pleasure of meeting most of Penrod’s ever growing team. I look forward to the on-going relationship/partnership our organization has begun in the years that lie ahead.

Ryan Frank

Financial Services

We (Financial Services publicly traded) have worked with Penrod for the last 8 months. We are very happy with them because of their positive attitude and willingness to help. Our original consulting company only talked about how much work/cost enhancements would be.

We have found that Penrod truly puts their clients needs first. They have hit every deadline, and continue to impress our organization with their Salesforce capabilities. Additionally, we appreciate the personal time that even the owners of the company take, to talk with us about our needs and frustrations. We recommend giving Penrod an opportunity to win your business.

Enough about us. Let’s Talk about You.

How can we help you solve your business challenges?

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