Penrod Blog

Benefits of Salesforce Health Cloud: The Penrod Take

10/25/18

Let’s face it: Healthcare is something we all know, love and need, but managing patient records can be a beast of a task. And making that information easily accessible to all members of the care team? Next to impossible – until now.

Enter Health Cloud. This Salesforce platform offers a comprehensive view of members, including patients, insurance carriers, and providers, in a single dashboard that supports secure, collaborative, personalized care.

At Penrod, we’ve agreed that this is a healthcare game-changer. Here’s our take on why it’s so great:

All Records, All in One Spot

Many of our clients have said they have to open multiple systems to find information on one patient. Toggling between screens takes dexterity – but also valuable time. Users get frustrated, making it a poor user experience overall.

Health Cloud keeps all records in one system and in one spot. Simple, yet groundbreaking. We love that you can customize dashboards to show exactly the information you need. This allows the care team, be they nurses, doctors, pharmacists, to quickly access relevant data. It can range from very high-level (What insurance does the patient have?) to much more specific (When did they last see their doctor? What medications are they taking?).

Health Cloud offers an easy way for the care team to see the patient’s history and better plan coordinated care. This is especially helpful for tracking patients with chronic health conditions and those who regularly see a team of healthcare professionals.

Of course, patient information and privacy is extremely sensitive information. We love that Health Cloud works seamlessly with Salesforce Shield, which encrypts the data securely. As an added benefit, administrators can create different user access levels, making the data even more secure.

Cost Savings

Make no bones about it, healthcare isn’t cheap, but Health Cloud can help providers lower or contain costs through education and direction. That is, having a 360-degree “view of the patient” can help providers better tailor their care plan.

Here’s a couple examples Penrod found:

  • Health Cloud offers real-time messaging for patients, providers, and care teams. A patient can message their nurse asking about a recent concern, say a sore throat. The nurse is able to easily access the patient’s profile, which contains visit history and provides a more holistic view. With this information, the nurse may direct the patient to have that sore throat checked out at the walk-in clinic, instead of the more expensive ER.
  • We also like that Health Cloud can aggregate data. For example, care providers can pull data showing how many patients are going to a particular pharmacy. They can also let patients know that a different pharmacy has the exact same medications they need – only at a much lower cost. It’s a win-win for providers and patients.

Bridging to EHR

We also love that Health Cloud is not an island. It can be easily bridged into existing electronic health record systems (EHRs), such as Epic and Cerner. It can aggregate that data, providing seamless record management and a more comprehensive health care picture that can help providers deliver even better care.

Penrod’s Final Take

We’ve collaborated with many clients on their Health Cloud implementation and have customized it to fit their unique business processes. It’s a great addition to the Salesforce platform that brings both information and people together to streamline processes. We provide training, tip sheets, and everything they need to get up and running, of course, but we agree Health Cloud is a very user-friendly. Our clients love having all the information in one system and do not miss toggling between several open windows. Mission accomplished!

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