Benefits of Salesforce Health Cloud: The Penrod Take

Let’s face it: Healthcare is something we all know, love and need, but managing patient records can be a beast of a task. And making that information easily accessible to all members of the care team? Next to impossible – until now.

Enter Health Cloud. This Salesforce platform offers a comprehensive view of members, including patients, insurance carriers, and providers, in a single dashboard that supports secure, collaborative, personalized care.

At Penrod, we’ve agreed that this is a healthcare game-changer. Here’s our take on why it’s so great:

All Records, All in One Spot

Cost Savings

Make no bones about it, healthcare isn’t cheap, but Health Cloud can help providers lower or contain costs through education and direction. That is, having a 360-degree “view of the patient” can help providers better tailor their care plan.

Here’s a couple examples Penrod found:

• Health Cloud offers real-time messaging for patients, providers, and care teams. A patient can message their nurse asking about a recent concern, say a sore throat. The nurse is able to easily access the patient’s profile, which contains visit history and provides a more holistic view. With this information, the nurse may direct the patient to have that sore throat checked out at the walk-in clinic, instead of the more expensive ER.
• We also like that Health Cloud can aggregate data. For example, care providers can pull data showing how many patients are going to a particular pharmacy. They can also let patients know that a different pharmacy has the exact same medications they need – only at a much lower cost. It’s a win-win for providers and patients.

Bridging to EHR

We also love that Health Cloud is not an island. It can be easily bridged into existing electronic health record systems (EHRs), such as Epic and Cerner. It can aggregate that data, providing seamless record management and a more comprehensive health care picture that can help providers deliver even better care.

Penrod’s Final Take

We’ve collaborated with many clients on their Health Cloud implementation and have customized it to fit their unique business processes. It’s a great addition to the Salesforce platform that brings both information and people together to streamline processes. We provide training, tip sheets, and everything they need to get up and running, of course, but we agree Health Cloud is a very user-friendly. Our clients love having all the information in one system and do not miss toggling between several open windows. Mission accomplished!